General information

Organisation

Joining us means joining a global company. Driven by the constant search for innovation and excellence, a pioneer and leader in clean technologies and sustainable mobility, the Group intends to remain at the forefront of the major trends that are moving the world.

With its efficiency, agility and team spirit, the Group is demanding and bold in defining the mobility of tomorrow.

To succeed in these transformations, the company needs all the talents. Join us!

At Stellantis, we evaluate candidates according to their qualifications, their merits and the needs of the profession. We welcome applications from people of all gender, age, ethnicity, nationality, religion, sexual orientation, and disability. The diversity of our teams will allow us to better understand the evolving needs of our customers and our future environment.

  

Reference

2025-16783  

Position description

Job Family/Profession

Sales & Marketing - Sales & Marketing

Job title

Service Contract & Loyalty Coordinator

Contract

Permanent contract

Status

Staff

Job description

Stellantis is a leading global mobility player guided by a clear mission: to provide freedom of movement for all through distinctive, appealing, affordable and sustainable mobility solutions. Our Company's strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our 300,000 people, and our deep roots in the communities in which we operate.

In this role you will report to the Marketing & Business Development Manager and you will lead the product design and the commercial deployment of Stellantis Service Contracts (loyalty) programs. This action is organised for all Stellantis Brands in the market in order to maximize Service Contracts' volumes, penetration rates, and sold revenue / trading profit. With this strategy you actively work on higher customer retention rates and brand quality perceptions. From the NSC perspective you are the main coordinator in the steering of the Dekra Service Contract collaboration.

As Service Contract & Loyalty Coordinator, your main responsibilities will be:

• Collect market needs in direct contact with the Customer Contact Factory (CCF), Network, Brand and Fleet & Preowned Departments in order to develop SC products according to the competitors benchmark and to a feasibility study.
• Assure that request of new products or quotations are addressed to HQ on time and with all the mandatory set of information requested by HQ guidelines.
• Develop new product requirements and finalize product contents and pricing developed by HQ to assure volumes and profitability targets.
• Description of main operational activities:
o Define content requirements
o Define reimbursement rules
• Define commercial pricing policy consistent with volumes and profitability targets
• Guarantee customers and dealer's product awareness through the development of an effective and consistent communication plan, in cooperation with P&S Marketing Department
• Guarantee internal and dealers product awareness through the development of an effective and consistent training plan, in cooperation with Stellantis Academy
• Supports CCF department in the sales of SC directly to customers in the market.
• Track market performance (sales and aftersales), analysing Internal (CCF) / network opportunities and threats during periodical internal and market commercial meetings.
• Monitor, review, amend revenue and penetration forecasts against local marketing plans, making tactical adjustments where necessary to comply with HQ objectives and producing regular detailed reports based on HQ daily/monthly reports to keep senior management and P&S Consultants informed.
• Develop commercial initiatives mainly like:
o Brand promotions
o Financial offers
• Guarantee SC contracts upload on Service Contracts ICT system and retrieve data from external providers
• Coordinate the Dekra taskforce for the Dutch market in increasing SC sales. Be the bridge between Dekra, HQ, SFS and the Dutch Stellantis NSC.

Profile

You have a HBO/ master's degree in business and at least five years of experience in a similar position or within the automotive field.
• You have excellent stakeholder management skills and can effectively engage with individuals at various levels of the organisation,
• You communicate clearly and professionally in both Dutch and English, both verbally and in writing,
• You work well in a team environment while also demonstrating self-motivation and independence,
• You have strong MS Office skills, allowing you to handle documentation, reporting, and analysis efficiently.
• You demonstrate perseverance and resilience in overcoming challenges,
• You have a customer-centric mindset, ensuring high-quality service and satisfaction,
• You show determination and persistence in achieving objectives,
• You manage your time efficiently, prioritize tasks effectively, and meet deadline.

Position location

Country

Europe, The Netherlands

City

Candidate criteria

Minimum level of experience required

5 to 10 years

Languages

• Dutch (Fluent (3,5 - 4,4 Bright))
• English (Fluent (3,5 - 4,4 Bright))